Last week our team connected with leaders from aging services communities at HealthTAC East. The two-day idea exchange, which included thought-provoking speakers and provider-vendor meetings, produced discussion around these key themes:

• Innovation and technology 
• Staff shortages and retention
• Resident wellness and engagement for growth, satisfaction, and occupancy
• Marketing strategies to attract more residents

If you missed it, catch up with us for recommended strategies and how our technologies can help. 

Innovation and technology

As a leading data warehouse, application provider, and IT services company in senior care, we are here to support you in the efficiencies to be gained with technology. Relying on nearly two decades of experience and feedback from innovative senior care operators who rely on us, we have the solutions and partnerships to provide you with end-to-end technology.

Staff shortages and retention

When staff is short, you need instant access to your current staffing and census data to manage the financial impact, as well as how it might impact your Five Star rating. Our primeVIEW KPI analytics dashboard serves up the data you care about, simplified.

Resident wellness and engagement

According to the IN2L annual report, "86% of senior living leaders using engagement technology said that it was either “very” or “extremely” important, a 10% increase year over year. And 65% of respondents said that engagement technology delivers a clear return on investment."

We agree, which is why we are bridging gaps in bandwidth and helpdesk availability for communities that wisely invest in engagement solutions. Ask us about our primeCLOUD IT services suite. Why? Because IT just works!

Attracting more residents

Once again, our primeVIEW analytics app is the hero you need. With real-time visibility into comings/goings – as well as the 'whys,' you can think strategically about when and how best to fill vacancies. We also have CRM integration on our radar, with Enquire Solutions slated as our first partner to come on board. 

The Short of It

We attend the industry's top events to track the trends and topics most important to operating an aging services organization. What we learn is incorporated into the continuous enhancements we make to the applications and technologies. We heard the demands loud and clear at HealthTAC East and we confirmed our solutions are on target to serve your needs. 

Each week our security team tracks threats, vulnerabilities, and patches announced by leading IT experts and vendors to ensure we prioritize, address, and communicate them to our managed IT services clients.

Below you'll find our monthly recap of all events. If you're not a client, make sure your team knows about these security events, as well as future ones. Just click below to sign up. 

High Impact

Nothing new in the high category was reported in March. To check previous reports, see 2022 Security Threats.

Medium Impact

Low Impact

No Impact to Our Clients/FYI

As part of our primeCLOUD services suite, we partner with leading IT vendors to offer security services like ransomware protection, phishing training, multi-factor authorization (MFA), data backup/recovery, and more.

If you're not confident your organization is on top of security threats, vulnerabilities, and patches, it may be time to conduct a cyber security audit.

Or better, get in touch and let us walk you through critical items for your security checklist.

Each week our security team tracks threats, vulnerabilities, and patches announced by leading IT experts and vendors to ensure we prioritize, address, and communicate them to our managed IT services clients.

Below you'll find our monthly recap of all events. If you're not a client, make sure your team knows about these security events, as well as future ones. Just click below to sign up. 

High Impact

Nothing new in the high category was reported in February. If you missed last month's report, see the January Security Threats Summary.

Medium Impact

Low Impact

No Impact to Our Clients/FYI

As part of our primeCLOUD services suite, we partner with leading IT vendors to offer security services like ransomware protection, phishing training, multi-factor authorization (MFA), data backup/recovery, and more.

If you're not confident your organization is on top of security threats, vulnerabilities, and patches, it may be time to conduct a cyber security audit.

Or better, get in touch and let us walk you through critical items for your security checklist.

Introduction

Maintaining a strong security posture means being vigilant and aware of threats and vulnerabilities across the vast Information Technology spectrum. An important security layer to consider is called multi-factor authentication (MFA), also known as two-factor authentication (2FA).

More insurance carriers now require the implementation of MFA before issuing a cyber insurance policy. Depending on the carrier, they may require MFA for just Microsoft 365 Cloud Mail or Exchange OWA mail, or they may extend it to everyone’s login – as well as their devices. 

So, what is MFA?

MFA protects us from hackers by ensuring that digital users are who they say they are. When MFA is enabled, a user must provide two or more pieces of evidence (or factors) to verify their identity and gain access to an app or digital resource.

There are three main types of MFA authentication methods:

1. Things only you know (knowledge), such as a password or PIN;
2. Things only you have (possession), such as a badge, fob, or smartphone; or
3. Things only you are (inherence), such as a biometric like fingerprints, retina scan, or voice recognition.

Why is MFA important?

MFA makes stealing your information much harder for the average criminal. The less enticing or harder to access your data it is, the more likely threat actors will choose someone else to target.

As the name implies, MFA blends at least two separate factors to verify it's actually you requesting access to your data. So even if a hacker has your user ID and password, MFA will require the entry of one more piece of information before granting access. It is a simple but powerful method to add a layer of extra protection so only authorized users access your data.

How do I obtain MFA?

Various vendors offer MFA. A very common and effective MFA is to use an app loaded on your mobile phone or a key fob. Both receive a random number generated at regular intervals, usually 60 seconds, from the MFA vendor’s random number generator.

When entering your user ID and password to access an application or other digital resource, the last step is to enter the number displayed on the MFA app or key fob. Once you enter the correct number, the authentication process is complete and you have access. 

Wrapping Up

One could look at MFA as peace of mind since it makes hacking into user accounts much more arduous. We partner with best-of-kind MFA vendors if you need our help to get started. 

Each week our security team tracks threats, vulnerabilities, and patches announced by leading IT experts and vendors to ensure we prioritize and address them for our managed IT services clients.

Below you'll find our monthly recap of all events. If you're not a client, make sure your team knows about these security events, as well as future ones. Just click below to sign up. 

High Impact

Medium Impact

Low Impact

No Impact to Our Clients/FYI

If you're not confident your organization is on top of weekly security threats, vulnerabilities, and patches, it's time to conduct a cyber security audit. Or better, get in touch so we can walk you through critical items for your security checklist.