1 min read

[BLOG] Recognition Series: Part One

By Prime Care Tech Marketing on Tue, Jan 16, 2024 @ 10:59 AM

Technology has certainly advanced in recent years, but it’s still an imperfect system. So what happens when technology fails? Who are the real masked heroes? 

This week, it's all about giving technicians in tier 1 and 2 support their flowers!

In times of IT failure, technicians are the first line of defense. They are trained to quickly identify the root cause of the problem and take appropriate action to restore functionality. They possess a deep understanding of the systems they maintain and can navigate through complex technical issues with ease.

Technicians are an essential part of any organization, responsible for ensuring the smooth operation of various systems and equipment. They play a crucial role in maintaining and repairing IT infrastructure, including hardware, software, and network components. Their expertise and knowledge are vital in troubleshooting issues and resolving them efficiently.

Technicians play a proactive role in preventing IT failures due to their approach to risk management. By conducting regular inspections, performing routine maintenance tasks, and implementing preventive measures to minimize the risk of system failures, technicians are able to identify potential risks and issues that may arise during the course of a project and develop strategies to mitigate them. By identifying and addressing potential issues before they escalate, they help ensure the continuous operation of critical IT infrastructure and help prevent problems from escalating into larger ones that could lead to project failure.

Moreover, technicians are excellent problem solvers. They possess strong analytical skills and the ability to think on their feet. When faced with an IT failure, they can quickly assess the situation, devise a plan of action, and execute it effectively. Their resourcefulness and adaptability are crucial in maintaining business continuity.

In summary, technicians are the unsung heroes of an organization's IT department. Their role in ensuring smooth operations, minimizing downtime, and preventing IT failures cannot be overstated. Recognizing their value is essential for businesses to appreciate the crucial role they play in maintaining the efficiency and effectiveness of IT systems.

We have more coming next week, but we'd love to know who else YOU think deserves the spotlight!  Email us, we want to hear from you!

Topics: Prime Care Technologies senior living predicting outcomes #solutions
2 min read

[BLOG] Time for Your New Years Resolutions!

By Prime Care Tech Marketing on Fri, Jan 05, 2024 @ 11:45 AM

The New Year is all about starting fresh! Many people choose to commit themselves to a New Year's resolution, do you?

It's not always easy to choose where to begin, but we hope that the following suggestions will help you discover the best New Year's resolutions for your own personal growth and self-improvement, and set yourself up for success in the coming year!

Reflecting on the past year

Reflecting on the past year is an important step in selecting New Year's resolutions for personal growth. Take some time to think about what went well and what you could improve upon. Celebrate your accomplishments and learn from your mistakes. This self-reflection will provide valuable insights that can guide your goals for the coming year.

Setting realistic and achievable goals

When setting New Year's resolutions, it's crucial to set realistic and achievable goals. Avoid setting yourself up for disappointment by setting unrealistic expectations. Break your goals down into smaller, actionable steps that you can work on throughout the year. This will help you stay motivated and make steady progress towards your personal growth.

Prioritizing self-care and mental well-being

In the hustle and bustle of everyday life, it's easy to neglect self-care and mental well-being. However, taking care of yourself is essential for personal growth. Make it a priority to engage in activities that promote your physical and mental health. This could include regular exercise, practicing mindfulness or meditation, getting enough sleep, and nurturing your relationships. By prioritizing self-care, you'll be better equipped to tackle your other resolutions.

Embracing new experiences and stepping out of your comfort zone

Personal growth often requires stepping out of your comfort zone and embracing new experiences. Make a commitment to try new things and expand your horizons in the coming year. This could involve taking up a new hobby, traveling to new places, or challenging yourself professionally or academically. By pushing yourself beyond your comfort zone, you'll discover new strengths and capabilities that will contribute to your personal growth. For example, members of our sales and marketing team have vowed to read more books, walk three miles a day, become more involved in the community, volunteer within their local senior care facilities, get outside more, and spend more time in nature! At the end of the day, your resolution doesn't have to be complicated, it just needs to challenge you to step outside your comfort zone.

Tracking progress and staying accountable

To ensure that you're making progress towards your personal growth goals, it's important to track your progress and stay accountable. Set up a system that allows you to monitor your achievements and setbacks. This could be a journal, a habit tracker, or a progress chart. Additionally, find someone who can hold you accountable and provide support along the way. Regularly reviewing your progress and staying accountable will help you stay motivated and committed to your resolutions.

Were we able to get the ball rolling? What are your New Year's resolutions?  Email us and let us know, we want to hear from you!

Topics: Prime Care Technologies senior living predicting outcomes #solutions
4 min read

[BLOG] Back to the Future: The Changing Landscape of Post Acute Care

By Prime Care Tech Marketing on Mon, Jan 01, 2024 @ 08:30 AM

What does the future of post-acute care look like in 15 years and what does it mean for the future of healthcare? 

We may not be able to predict the future, but we can take note of the current trends and perform pattern analysis. Here are our predictions:

The Expansion of Home-Based Care Services

In the next 15 years, we can expect to see a significant expansion of home-based care services in the post-acute care landscape. With advancements in technology and a growing emphasis on personalized care, more and more individuals will have the option to receive care in the comfort of their own homes. Home-based care services could include a wide range of medical and non-medical services, such as nursing care, physical therapy, medication management, and assistance with daily activities. These services will be delivered by a team of trained professionals who will visit patients' homes on a regular basis to provide the necessary care and support. Additionally, advancements in remote monitoring technologies will enable healthcare providers to closely monitor patients' health conditions and intervene in a timely manner if any issues arise. This shift towards home-based care will revolutionize the way post-acute care is delivered, allowing individuals to age in place and receive the care they need in a familiar and comfortable environment, providing patients with a greater sense of independence and dignity and alleviating the strain on healthcare facilities and reduce healthcare costs.

Future Innovations in Technological Solutions

The future of post-acute care will be shaped by innovative technological solutions that aim to improve patient outcomes and enhance the efficiency of care delivery. While the development of wearable devices and sensors that can continuously monitor patients' vital signs and health conditions are already underway, the efficiency and widespread use of these devices will expand, enabling healthcare providers to track patients' progress in real-time, identify potential issues early on, and adjust treatment plans accordingly.

Another area of innovation will be in the use of artificial intelligence and machine learning algorithms to analyze large volumes of patient data and identify patterns and trends. By leveraging these technologies, healthcare providers will be able to make more accurate diagnoses, customize treatment plans based on individual patient needs, and predict potential complications before they occur.

Furthermore, the future will see the integration of virtual reality and augmented reality technologies into post-acute care. These technologies will enable healthcare providers to create immersive and interactive experiences for patients, helping them to manage pain, improve mobility, and engage in therapeutic activities.

Overall, future innovations in technological solutions hold great promise for improving the quality and efficiency of post-acute care.

The Value of Telehealth in 15 years' time

The use of telecommunications technology to deliver healthcare services remotely will play a crucial role in the future of post-acute care. In 15 years' time, telehealth will become even more integrated into the healthcare system, providing patients with convenient access to healthcare services and reducing the need for unnecessary hospital visits. Patients will be able to consult with healthcare providers via video calls, receive remote monitoring and follow-up care, and access educational resources to better manage their health conditions. This will be particularly beneficial for individuals in rural or underserved areas who may have limited access to healthcare facilities. Telehealth will also enable healthcare providers to collaborate and consult with experts from around the world, improving the quality of care and expanding treatment options for patients. Additionally, telehealth will help to streamline healthcare operations, reduce costs, and improve overall patient satisfaction.

In summary, the value of telehealth in 15 years' time will be immense, revolutionizing the way post-acute care is delivered and enhancing healthcare accessibility for all.

Data Analytics

Data analytics will play a crucial role in the future of post-acute care, enabling healthcare providers to make more informed decisions and improve patient outcomes. In 15 years' time, the integration of data analytics into post-acute care will be widespread, allowing healthcare providers to leverage the power of data to identify trends, predict patient outcomes, and optimize treatment plans.

By analyzing large volumes of patient data, healthcare providers will be able to identify patterns and correlations that may not be apparent through traditional means. This will enable them to develop personalized treatment plans that take into account individual patient characteristics, preferences, and risk factors. Additionally, data analytics can help healthcare providers identify areas for improvement in care delivery and implement targeted interventions to enhance patient safety and outcomes.

Moreover, the integration of data analytics will facilitate better coordination and communication among healthcare providers, ensuring that patients receive timely and appropriate care across different care settings. It will also enable healthcare organizations to track and monitor the performance of their post-acute care programs, identify areas of inefficiency, and implement strategies for improvement.

Staff Education and Training

As the landscape of post-acute care evolves, it will be crucial for healthcare organizations to invest in staff education and training to ensure that healthcare professionals are equipped with the skills and knowledge needed to provide high-quality care. In the next 15 years, there will be a greater emphasis on interdisciplinary collaboration and teamwork, as healthcare professionals from different backgrounds work together to deliver comprehensive and coordinated care.

Healthcare organizations will invest in ongoing education and training programs to keep healthcare professionals up to date with the latest advancements in post-acute care. This will include training on new technologies, evidence-based practices, and communication and leadership skills. Additionally, healthcare professionals will be encouraged to pursue advanced certifications and specializations to further enhance their expertise.

Furthermore, there will be a focus on fostering a culture of continuous learning and improvement within healthcare organizations. This will involve creating opportunities for healthcare professionals to engage in research, quality improvement projects, and interdisciplinary learning forums. By investing in staff education and training, healthcare organizations will ensure that their workforce is well-prepared to meet the evolving needs of post-acute care.

In summary, investments in staff education and training will be essential for driving positive change and ensuring the delivery of high-quality post-acute care in the future.

What do you think assisted living/post-acute care will look like 15 years from now? Give us your thoughts! Are there any trends that you've been noticing? What's happening in your communities? Comment below or email us, we want to hear from you!

Topics: Prime Care Technologies senior living predicting outcomes #solutions
2 min read

Tips for Making it Through the Holiday Season

By Prime Care Tech Marketing on Wed, Dec 20, 2023 @ 08:00 AM

The holidays can be a difficult time for many people. Even though they are typically filled with joy and celebration, for some, it can be a period of sadness and isolation. It's important to recognize and empathize with those who may not have the same room for holiday cheer this season. Here at Prime Care Technologies, we understand that the holidays can bring about a large range of emotions, and we want to help. So, if you are feeling down during these colder and more unforgiving months, here is a list of some things that may help keep things afloat.

Get Outside: Taking a walk, going for a hike, or just getting some fresh air can be a great way to boost your mood and get some much-needed Vitamin D. Going outside and being in nature can help to reduce stress and ground yourself in the present moment. 

Exercise: Moving your body is another great way to boost your mood and find a sense of calm. Exercise releases endorphins, which can help you to feel better and more energized. 

Set a Routine: Having a routine in place can help you to stay focused and give you a sense of purpose. It can also help you to create a sense of structure and normalcy in your day. 

Talk to Someone: Connecting with someone can help you to feel less alone and can be a great way to release stress and emotions. Talking to a family member, friend, or therapist can help to lift your spirits and give you a much-needed sense of support. 

Take a Break: Taking a break from your daily activities can help to alleviate feelings of stress and anxiety. Whether that’s taking a short nap or going for a drive, taking a break can help to give yourself some much-needed time to relax and reset. 

Connect Virtually: If you are experiencing the holidays alone, connecting with someone virtually can help to give you a sense of connection. Video chatting with friends or family can help to lift your spirits and make you feel less alone.

As the days continue to get shorter, the temperatures drop, and the colors around us grow a little duller, it's easy to understand why this time of year can be difficult for so many, especially if you are somebody who is more inclined to soak up the sun than bundle up and hit the slopes. But just like everything else in life, this season will soon pass, and we hope the tips we provided above can help make the time fly by a little quicker. Stay warm and we hope you have an easy holiday season!

Topics: Prime Care Technologies #solutions
4 min read

[BLOG] Our top 5 Christmas Gifts of 2023: Post Acute Care Edition

By Prime Care Tech Marketing on Mon, Dec 18, 2023 @ 08:30 AM

Don't be a Scrooge this holiday season! Set you and your facility up for success in 2024 by investing in some of the following tools: 


Our all-in-one online dashboard like primeVIEW, which allows you to track important data relating to your near real-time census, as well as your labor, financial and clinical systems. When it comes to post-acute care, having QAPI compliant data like this at your fingertips is invaluable to running a smooth and meticulous operation. By offering your staff near real-time access anytime, online they can better understand the how, what, where, and when! This powerful tool enables senior living facilities to efficiently manage and monitor the care of their residents by streamlining communication and coordination among healthcare providers so residents receive timely and appropriate care. By staying on top of your facility operations through digital platforms like primeVIEW, you will not only make residents feel well-tended to, but the increased level of organization will help simplify your day-to-day workflow as well. When used in combination with our managed care MASTER, embedded alerts within the primeVIEW morning meeting dashboard will allow for vital information regarding services rendered. 


managed care MASTER

managed care MASTER is your online case and contract manager. It is a case-to-contract app that ensures you meet the quality care requirements of your payers while capturing every dollar promised in the contract. The software contains integrations to EHR, therapy, contracts and pharmacy costs, as well as calendar functionality, contract alerts, authorization tracking, and pre-admission cost out, to name a few features. Simply put, it includes comprehensive authorization and payment documentation for rendered services, optimizing your revenue and streamlining your case management. With managed care MASTER, say goodbye to outdated reports, paper trails and poor cross-disciplinary coordination! Furthermore, when paired with primeCLAIMS, users have access to further capabilities that ensure that all work provided is on the claim by matching the resident number in source system and DOS/AR.



primeCLAIMS is your revenue cycle management app built for, and supported by, post-acute billers. Designed to automate and simplify the tedious processes associated with ensuring you get reimbursed for the dedicated care hours you provide to your communities, the efficiency our claims app brings will reduce the staff and time needed to make sure you get paid every dollar, every day. The primeCLAIMS dashboard contains payment requests and payer responses, from remittance to denial. With two-way PointClickCare EHR integration, coupled with other senior care customization, the app drives up efficiency and productivity, better serving long-term, post acute communities! In addition, bidirectional data between primeCLAIMS and primeVIEW allows for instant alerts if a claim is stuck in primeCLAIMS, available on home screen, aging, and outstanding accounts.


ARC is your quality assurance and performance improvement platform (QAPI). Its comprehensive monitoring and oversight system provides the maximum legal protection that long-term care facilities need to minimize serious regulatory enforcement actions. As a web-based compliance system, it guides clinical and management staff through the complete audit process for ROP auditing standards for all federal regulations, and facilitates a collaborative review of audit results through real-time, interactive meeting templates in order to quickly correct issues and implement performance improvement plans to prevent systemic issues. ARC provides form-based corrective actions for every compliance issue to document and track all of your QAPI efforts. Say goodbye to costly CMPs and red hand alerts - It's time to move on to more cost-effective solutions with ARC. 




Does your IT team track reported security threats, vulnerabilities, and patches as often as weekly? We do. With primeCLOUD, you’ll have managed IT services at your fingertips. We partner with leading IT vendors to offer security services like ransomware protection, phishing training, multi-factor authorization (MFA), data backup/recovery, and assistance with other special projects such as a new location setup, data migration or integration. With 24/7 help desk services, primeCLOUD is your boots-on-the-ground service when needed, providing you with the strategy, security, cost control, operational efficiency, reliability, and agility to maximize your IT performance and increase your security. Furthermore, the same highly secure IT services we offer clients to support and integrate their most valuable healthcare data are available to all markets as part of our primeCLOUD managed IT services suite. We provide the tech, so you can provide the care. If your organization is considering IT outsourcing, we can help. Take a look at our primeCLOUD service suite or get in touch to discuss.

The new year is a time for new beginnings, and Prime Care Technologies wants to be a part of yours! We are confident that our software can uplift your facility through the leverage of data-driven tools. We strive to maximize the use of IT solutions in senior living facilities to save time so staff can focus where needed, with the residents.   

If there's anything you read above that caught your attention, or if you have any other products on your Holiday wishlist, we’d be happy to connect! Comment below, or email us, we’d love to discuss with you further.


Topics: primeCLAIMS Managed Care MASTER Prime Care Technologies primeVIEW business intelligence dashboard senior living #solutions ARC primeBUILD


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