4 min read

[BLOG] Our top 5 Christmas Gifts of 2023: Post Acute Care Edition

By Prime Care Tech Marketing on Mon, Dec 18, 2023 @ 08:30 AM

Don't be a Scrooge this holiday season! Set you and your facility up for success in 2024 by investing in some of the following tools: 


Our all-in-one online dashboard like primeVIEW, which allows you to track important data relating to your near real-time census, as well as your labor, financial and clinical systems. When it comes to post-acute care, having QAPI compliant data like this at your fingertips is invaluable to running a smooth and meticulous operation. By offering your staff near real-time access anytime, online they can better understand the how, what, where, and when! This powerful tool enables senior living facilities to efficiently manage and monitor the care of their residents by streamlining communication and coordination among healthcare providers so residents receive timely and appropriate care. By staying on top of your facility operations through digital platforms like primeVIEW, you will not only make residents feel well-tended to, but the increased level of organization will help simplify your day-to-day workflow as well. When used in combination with our managed care MASTER, embedded alerts within the primeVIEW morning meeting dashboard will allow for vital information regarding services rendered. 


managed care MASTER

managed care MASTER is your online case and contract manager. It is a case-to-contract app that ensures you meet the quality care requirements of your payers while capturing every dollar promised in the contract. The software contains integrations to EHR, therapy, contracts and pharmacy costs, as well as calendar functionality, contract alerts, authorization tracking, and pre-admission cost out, to name a few features. Simply put, it includes comprehensive authorization and payment documentation for rendered services, optimizing your revenue and streamlining your case management. With managed care MASTER, say goodbye to outdated reports, paper trails and poor cross-disciplinary coordination! Furthermore, when paired with primeCLAIMS, users have access to further capabilities that ensure that all work provided is on the claim by matching the resident number in source system and DOS/AR.



primeCLAIMS is your revenue cycle management app built for, and supported by, post-acute billers. Designed to automate and simplify the tedious processes associated with ensuring you get reimbursed for the dedicated care hours you provide to your communities, the efficiency our claims app brings will reduce the staff and time needed to make sure you get paid every dollar, every day. The primeCLAIMS dashboard contains payment requests and payer responses, from remittance to denial. With two-way PointClickCare EHR integration, coupled with other senior care customization, the app drives up efficiency and productivity, better serving long-term, post acute communities! In addition, bidirectional data between primeCLAIMS and primeVIEW allows for instant alerts if a claim is stuck in primeCLAIMS, available on home screen, aging, and outstanding accounts.


ARC is your quality assurance and performance improvement platform (QAPI). Its comprehensive monitoring and oversight system provides the maximum legal protection that long-term care facilities need to minimize serious regulatory enforcement actions. As a web-based compliance system, it guides clinical and management staff through the complete audit process for ROP auditing standards for all federal regulations, and facilitates a collaborative review of audit results through real-time, interactive meeting templates in order to quickly correct issues and implement performance improvement plans to prevent systemic issues. ARC provides form-based corrective actions for every compliance issue to document and track all of your QAPI efforts. Say goodbye to costly CMPs and red hand alerts - It's time to move on to more cost-effective solutions with ARC. 




Does your IT team track reported security threats, vulnerabilities, and patches as often as weekly? We do. With primeCLOUD, you’ll have managed IT services at your fingertips. We partner with leading IT vendors to offer security services like ransomware protection, phishing training, multi-factor authorization (MFA), data backup/recovery, and assistance with other special projects such as a new location setup, data migration or integration. With 24/7 help desk services, primeCLOUD is your boots-on-the-ground service when needed, providing you with the strategy, security, cost control, operational efficiency, reliability, and agility to maximize your IT performance and increase your security. Furthermore, the same highly secure IT services we offer clients to support and integrate their most valuable healthcare data are available to all markets as part of our primeCLOUD managed IT services suite. We provide the tech, so you can provide the care. If your organization is considering IT outsourcing, we can help. Take a look at our primeCLOUD service suite or get in touch to discuss.

The new year is a time for new beginnings, and Prime Care Technologies wants to be a part of yours! We are confident that our software can uplift your facility through the leverage of data-driven tools. We strive to maximize the use of IT solutions in senior living facilities to save time so staff can focus where needed, with the residents.   

If there's anything you read above that caught your attention, or if you have any other products on your Holiday wishlist, we’d be happy to connect! Comment below, or email us, we’d love to discuss with you further.


Topics: primeCLAIMS Managed Care MASTER Prime Care Technologies primeVIEW business intelligence dashboard senior living #solutions ARC primeBUILD
2 min read

Technology: The Different Kinds That Serve The Senior Living Market

By Prime Care Tech Marketing on Mon, Dec 11, 2023 @ 09:00 AM

The rise of technology in senior care facilities is largely a welcomed guest, allowing seniors to stay connected with loved ones through various communication tools such as smartphones, tablets, and computers, providing convenience and independence for seniors choosing to age in place and enhancing the overall level of healthcare. As we head into the final leg of 2023, we want to take a moment to recognize the different technologies that currently serve the senior living market and, more importantly, how these technological advancements are improving both the quality of life for older adults, as well as revolutionizing senior living facilities as a whole.

Smart Home Solutions

To begin, technology has revolutionized aging in place for seniors, as it offers a range of features that promote safety, comfort, and convenience. Popular smart home solutions such as Amazon's Alexa and Google Assistant act as voice-activated assistants, allowing seniors to easily control various aspects of their home, such as adjusting the temperature, turning on lights, or playing music, simply by using voice commands. When combined with the integration of sensors and automation systems, which can detect falls, monitor activity levels, and even remind seniors to take their medications, smart home technology not only returns autonomy to seniors but also enables family members or caregivers to keep an eye on their loved ones from afar. 

These systems can provide peace of mind by alerting caregivers to any unusual activity or emergencies, allowing for quick intervention. 

Robotics and Automation

Robotics and automation have the potential to revolutionize senior care in various ways. One area where robotics is making an impact is in assisting with daily tasks. Robots can help with activities such as appointment or medication reminders, meal preparation, and housekeeping, reducing the burden on caregivers and promoting independence for seniors. Additionally, robotic companions are being developed to provide social interaction and emotional support for older adults, with robots that can engage in conversations and play games.

Senior care facilities are also implementing automation systems to streamline operations and improve efficiency. For example, automated medication dispensers can ensure the correct dosage and timing of medications, reducing the risk of errors. Automated monitoring systems can track vital signs and alert healthcare providers to any deviations from normal values.

EHR Systems and Dashboards

Technology has greatly improved the efficiency of facility operations in senior living facilities. One key technology is the advanced use of electronic health records (EHR) systems. These systems streamline the documentation and management of residents' health information, reducing paperwork and improving accuracy. EHRs also facilitate communication among healthcare providers, ensuring continuity of care and minimizing errors. 

Online Dashboards

Another technology that enhances facility operations is the use of automated scheduling and tracking systems. These systems optimize staff allocation, ensuring that the right caregivers are available at the right time. They also track tasks and workflows, improving accountability and reducing the risk of missed or delayed care. Dashboards, like our primeVIEW dashboard, are powerful tools that enable senior living facilities to efficiently manage and monitor the care of their residents by streamlining communication and coordination among healthcare providers so residents receive timely and appropriate care.

In summary, technology has revolutionized facility operations in senior living facilities, improving efficiency, communication, and maintenance processes.

Topics: IT Managed Care MASTER Prime Care Technologies primeVIEW business intelligence dashboard #solutions
2 min read

[BLOG] Prep Yourself, The new CMS Mandates Are On The Way

By Prime Care Tech Marketing on Sat, Sep 09, 2023 @ 05:00 AM

There have been mixed reviews about the new mandates released by the Centers for Medicare & Medicaid Services, including a new proposal establishing minimum staffing standards for nursing homes nationwide. The proposal was made with the intention of raising the standard of service at senior care facilities that, according to CMS Administrator Chiquita Brooks-LaSure, will better serve residents by ensuring that they are able to receive the safest and highest level of care at all times (https://www.cms.gov/newsroom/press-releases/hhs-proposes-minimum-staffing-standards-enhance-safety-and-quality-nursing-homes).

But not everyone is happy.

While the intentions of the CMS mandates are in good faith, many senior care facilities are fighting back, referencing multiple issues with the minimum staffing rule. The primary issue is funding. The CMS has stated that in order to fund the new requirements, the total cost over the next 10 years will be $40.6 billion. However, they have not provided any solution for procuring those numbers, sending facilities into a scramble over how to stay compliant without any financial assistance.

The need for such extensive funding is thanks to new requirements that include increasing on-site RN hours from 8 hours a day, seven days a week, to 24 hours per day, seven days a week. RNs must now account for .55 hours per resident day (HPRD), while nursing aides must account for 2.45 HPRD. However, implementing such a demanding mandate requires more cash for the additional RN and nursing aide hours. This is a major flaw in the proposal because facilities do not have the means of increasing wages for current staff or hiring additional staff because there are no funds to pull from.

While there is a waiver process, it is not user-friendly and difficult to navigate, slowing down the efforts to find new workers and, in the meantime, deeming facilities unfit to operate. To keep it brief, the jump from 8 hours to 24 feels excessive to many facilities, making it unreasonably difficult to stay compliant. Critics argue that such an ambitious move will only decrease overall access to care because so many facilities within the sector will be out of compliance.

In preparation for the new CMS requirements, it’s important to look closely at the rule's phase-in parts to ensure a smooth transition. If and when the rules go into effect, it will be in your facility’s best interest to get ahead on your staffing plans for the coming years to maximize recruitment and retention. Staying in compliance will reflect positively on your five-star rating, which will only serve to attract potential residents and staff alike, both of which you will need to remain in good standing. The HPRD requirement for urban buildings will be effective three years after it becomes final, whereas for rural buildings it will be effective after five.

This means it is incredibly important to stay on top of your staffing hours by tracking who is working and when. If you can get in the habit of overseeing the movements of your staff in live time, you will be more prepared to regulate who is working and plan accordingly when the requirements come into full effect. Regarding the 24/7 RN requirement, it will be important to act proactively by reanalyzing and redistributing your staffing hours to see better where your facility falls short.

The 24/7-hour rule will take effect two years after the final rule is published for urban facilities and three years for rural facilities, so the time is now to get all your papers in order.

While the new CMS mandates are not yet rigid, it behooves facility operators to prepare for the changes now.

We want to hear from you! Let us know how you feel about these new mandates with a comment below. 

Topics: IT Prime Care Technologies primeVIEW business intelligence dashboard #solutions
2 min read

[BLOG] Three Ways Senior Care Facilities Can Maximize Revenue in 2023

By Prime Care Tech Marketing on Sun, Jul 30, 2023 @ 10:12 AM

The state of the economy has hit many industries hard, with the healthcare sector being no exception. With increased labor and direct supply costs, inflation costs, as well as a growing demand for diversified care solutions, the passing of recent federal mandates has left many in the Senior Living & Care industry scrambling to keep up.

Despite the further pressures, there are some positive trends that point to future business opportunities for progressive Senior Care Facilities. Since late 2022, unemployment and inflation rates have decreased across the boards, whereas consumer spending has remained constant. Senior care facilities have also benefitted from the deceleration of new construction sites, causing occupancy rates in current facilities to increase in response to the perpetual demand for senior home and behavioral health care.


Consumer demands and expectations continue to grow and evolve over time, making room for senior care facilities to leverage their businesses in new ways.


Here are three ways to take advantage of the current trends:


  1. Pinpoint your facility’s unique selling point. Consumers want to have the best of everything, and usually that means having access to something others don’t. A great way to promote your facility is by demonstrating how you provide an exclusive service or amenity along with everything else that is typically offered. Residents and their families want to feel as though they are in the best of hands, whether it comes down to facility layout, dining options, recreational activities, or social engagements. The demand for more diverse health and wellness solutions means that your facility has the ability to stand out if you keep your residents’ best interests in mind at all times.
  2. Stay up-to-date on the latest technological advancements designed to manage facilities of your size and scope. The more accurately you can expedite critical decision-making regarding your facilities, the easier it will be to generate revenue. Invest in an all-in-one online dashboard like primeVIEW, which allows you to track important data relating to your real-time census, as well as your labor, financial and clinical systems. When it comes to post-acute care, having QAPI compliant data like this at your fingertips is invaluable to running a smooth and meticulous operation.
  3. Reevaluate your marketing and sales approach. In an era that concentrates on wellness and lifestyle, consider how best to promote the superiority of your facility compared to your peers. Potential consumers want to feel as though their overall health and quality of life is going to be improved by choosing you, and a large portion of that has to do with the coordination of care provided. Create a comprehensive care model with wellness plans that your facility can execute seamlessly every time; Not only will it increase the level of confidence your current residents have in you, but it will demonstrate to potential consumers that your facilities are capable of consistently providing favorable outcomes and solutions for everyone. 
Topics: IT primeVIEW primeCLOUD Prime Care Technologies primeVIEW business intelligence dashboard #solutions
1 min read

Let's talk technology at AHCA/NCAL Spring CEO Conference May 1-3

By Jim Hoey on Tue, Apr 23, 2019 @ 02:08 PM


We’re heading to AHCA/NCAL 2019 Spring CEO Conference with innovative tech solutions that help post-acute execs prepare for value-based care.

Our new Managed Care MASTER solution is getting rave reviews from customers who are increasing their Managed Care revenue, while decreasing therapy costs and improving outcomes. It’s designed to handle complex level and Medicare RUG/PDPM reimbursement drivers, so your teams can be PDPM-ready by October.

Connect with us to learn more about our suite of applications that can solve your most difficult operational challenges.

Topics: reduce procurement costs automated procurement process primeVIEW primeCLAIMS claims processing automation post-acute claims clearinghouse e-procurement Managed Care MASTER managed care reimbursement managed care software primeVIEW business intelligence dashboard post-acute business intelligence dashboard primeCOMMERCE managed care optimization 2019 AHCA/NCAL Spring CEO Conference


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