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[Event] Let's Connect at the Leading Age Convention - Booth 5214

By Prime Care Tech Marketing on Thu, Oct 27, 2016 @ 05:02 PM

Prime Care Technologies is once again excited to be a part of this year's Leading Age Annual Meeting that brings together the leaders in our ever-changing industry to share ideas to better serve your residents. 

Check us out at booth 5214 for information about our Post-Acute Performance Cloud solutions, which are already helping hundreds of clients drive their post-acute care business.

  • primeCLOUD - Secure hosting and IT support
  • primeVIEW - Integrated performance analytics and operational dashboards
  • Managed Care Master - Stay and contract management
  • primeCLAIMS - Claims cash and revenue recovery
  • primeCOMMERCE - Purchasing management and control 
  • primeFORCE - HR command center for attracting and retaining staff 

 Take 60 seconds to watch our video and see for yourself what Prime Care Technologies is all about.

PRIME CARE VIDEO 

Topics: Key Performance Indicators, IT hosting services, Procurement Automation, applicant tracking, BI dashboard, multi-facility operations, revenue recovery, hiring, retention, managed services, Leading Age, CLAIMS AUTOMATION, HR

[Event] Visit ACHA Booth 230 and Chief Product Officer's Sessions

By Prime Care Tech Marketing on Wed, Oct 12, 2016 @ 12:58 PM

Prime Care Technologies is once again excited to be a part of this year's AHCA/NCAL event that brings the leaders in our ever-changing industry together to share ideas to better serve your residents. 

Our new Chief Product Officer, Cheryl Field, will be speaking at two key sessions:

Our CEO, Jim Hoey, and team will be at booth 230 to share information about our Post-Acute Performance Cloud solutions, which are already helping hundreds of clients drive their post-acute care business.

  • primeCLOUD - Secure hosting and IT support
  • primeVIEW - Integrated performance analytics and operational dashboards
  • Managed Care Master - Stay and contract management
  • primeCLAIMS - Claims cash and revenue recovery
  • primeCOMMERCE - Purchasing management and control 
  • primeFORCE - HR command center for attracting and retaining staff 

 Take 60 seconds to watch our video and see for yourself what Prime Care Technologies is all about 

PRIME CARE VIDEO 

Topics: Key Performance Indicators, IT hosting services, Procurement Automation, applicant tracking, BI dashboard, NCAL, multi-facility operations, ahca convention, revenue recovery, hiring, retention, ahca, managed services, CLAIMS AUTOMATION, HR

Back to BI’s Basics – the challenge, the purpose, and its use in LTC

By Prime Care Tech Marketing on Tue, Apr 12, 2016 @ 07:59 PM

iStock_000051680022_Large.jpgData is everywhere; it’s pervasive. The challenge as well as the opportunity lie in retrieving the raw data and converting it into useful and actionable information. In the past, we have posted a number of blogs on a wide range of Business Intelligence (BI)/data mining-related topics - from Payroll-based Journal (PBJ) reporting to data-driven decision making, from BI’s role in helping providers stand out in the ACO crowd to how BI helps providers demonstrate value, and so on. But let’s step back and reexamine what has driven BI to become what it is today.

The challenge

Long Term Care (LTC) providers are sitting on a vast reservoir of data. However, many do not have the resources to tap into that data and to convert it into something useful to solve current problems, to seize emerging opportunities, and to plan for the future. But, where to start?

BI’s purpose

Let’s wrap our arms around what BI’s purpose would, could, and should be. Succinctly put, BI reports, provides online analytics, and delivers Key Performance Indicator (KPI) visualization and monitoring.

BI’s use

As we visit with our BI customers and industry leaders across the country, we’ve observed that decision makers use BI to measure, monitor, and act on clinical quality outcomes, financial analysis, operational performance, cost management, compliance, and market-specific information. Executives use such information to take direct action, as needed, and to work with their teams to better align performance with company and facility-specific benchmarks/goals.

BI drives development and market acceptance

The evidence is clear that no one thing has been the agitator for BI acceptance and growth. Rather, the following factors have each played a contributing role:

  • Federal and state health reforms
  • Availability of healthcare-related data
  • The imperative to identify and control costs
  • Quality Assurance and Performance Improvement (QAPI)
  • The need to increase customer satisfaction
  • The demanding and complex regulatory environment, such as PBJ reporting, HIPAA, etc.
  • Cloud-based computing technologies
  • The availability of data through IT adoption
  • Health Information Exchanges (HIEs)
  • New value-based payment models
  • And others

BI Stakeholders

Who uses BI? Here is a “short list” of those who rely on and use BI:

  • BI software and services providers
  • Healthcare providers
  • Healthcare payers
  • Accountable Care Organizations (ACOs)
  • Managed Care Organizations (MCOs)
  • Health Information Exchanges (HIEs)
  • Investors/lenders
  • Federal and state governments
  • Researchers

All of these entities and people have a stake in the BI world and they all have some influence on how providers conduct business.

What this means to you

If you haven’t yet fully caught the larger vision of what BI has become and could be, you need to do so now or you will be left behind. In today’s world, the old manual ways of gathering and processing data, responding to the information gleaned, and taking action are too slow and cumbersome. Besides, some stakeholders, such as government agencies, are not giving you a choice. I highly recommend that you conduct an assessment of your organization’s BI needs today and in the future and devise a plan to help you ramp up as quickly as possible. A sure bet, is to look at existing BI tools, like PCT’s primeVIEW, designed for LTC providers, like you.

 

Discover how easy it is to integrate staffing and census data with PCT's PBJ Reporting Platform

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Topics: business intelligence, Key Performance Indicators, BI, KPIs, LTC providers, business analytics, BI stakeholders

Addressing Senior Living and Care’s 2016 Agendas with BI

By Prime Care Tech Marketing on Tue, Jan 05, 2016 @ 06:00 PM

Senior Living Care Business IntelligenceIn a recent McKnight’s Senior Living article, the leaders of Argentum, NCAL, and LeadingAge responded to the question of their respective associations’ agendas for 2016. As I read their responses, I opportunely observed that Business Intelligence (BI) can help them effectively address these. For James Balda, President and CEO of Argentum (formerly the Assisted Living Facilities of America [ALFA]), the top issues are workforce development, quality care, operational excellence, and consumer choice. National Center for Assisted Living's (NCAL) Executive Director, Scott Tittle, reports that his organization’s top priorities involve state regulatory issues, workforce development, and, most significantly, “new tools that will help members accumulate data they can use to communicate the quality of care that they provide and to compare themselves with peer providers” with emphasis on quality outcomes. Katie Smith Sloan, President and CEO of LeadingAge, emphasized payment model changes, “whether it's ACOs or bundled payments or creating a network to negotiate with health plans.” A further concern, according to Ms. Sloan, is the lack of unit inventory, creating long waiting lists, and workforce development needs as well.

Taking license to read between the lines, all would likely agree that effective strategies require further research and that further research requires actionable information from reliable and timely data sources. This requires a robust data mining and business intelligence solution. Such a solution not only allows for the storage of critical data in data warehouses, but the retrieval, aggregation, and dissemination of such data converted to useful Key Performance Indicators (KPIs) which can be used internally or shared with other healthcare stake holders and investors.

Let’s take operational excellence, for example. Whether you call it “operational excellence” or “quality of care” perhaps, or positioning facilities to “negotiate with health plans”, having fresh, up-to-date information about the quality of clinical services, the costs to provide the services, and the labor required creates an advantage. Providers can respond to today’s issues today with an eye on the future. It also fosters the sharing of information that providers and their respective associations need to address these issues effectively. With BI, the information is already available and easily digestible.

How do you eat the elephants of workforce development, compliance, operational excellence, and payment model changes? One “byte” of data at a time. Accumulated and properly served, BI-generated KPIs can sustain such initiatives with energy and focus over the long haul.

Make Business Intelligence part of your 2016 strategic plan! 

Business Intelligence

Topics: business intelligence, ACOs, Key Performance Indicators, BI, KPIs, health plans, workforce development, data retrieval, aggregation, and dissemination, NCAL, operational excellence, LeadingAge, Argentum

Business Intelligence – Be on the Alert

By Prime Care Tech Marketing on Wed, Dec 16, 2015 @ 10:59 PM

Business IntelligenceIn our more recent blogs, we have pushed the benefits of business intelligence (BI). We have especially emphasized its timeliness. With BI, you can know what’s happening practically in real time. Just open the dashboard and you see Key Performance Indicators (KPIs) important to you. But are you aware that you can be alerted via email when certain KPIs are significantly above or below targeted benchmarks?

Let’s say you and your management team have identified specific census benchmarks with given parameters which, when exceeded or fallen short of, the BI tool immediately sends you an emailed alert notifying you that certain regions and facilities are at risk. With that information in hand, you can immediately contact and troubleshoot the situation with the appropriate staff.

This is just as valid with labor KPIs. How about overtime? You are sitting in your office preparing for the next meeting when your email notifies you of an incoming message. You navigate to the message to see that it’s from the Business Intelligence tool alerting you which facilities have exceeded overtime parameters today.

Cash management? Near and dear to any executive’s heart is making sure that collections are keeping pace with targeted collection goals. Let’s say your team has identified that certain private-pay collection benchmarks are achieved by the 10th. On that day, you receive an alert that specific facilities are falling short of their collection goals for private-pay with resident-specific contact and balance information. Because of this alert, your team can address the issues now.

Business Intelligence generated alerts not only deliver timely information, they also reinforce accountability. I don’t think it’s so much of matter of “Big Daddy” is watching. Rather, it’s an opportunity. When facilities are falling short of their goals, they may be distracted by other matters. Receiving an alert-generated call from your team can be helpful and supportive.

If you have a Business Intelligence tool like primeVIEW, that generates alerts, use them! It’s one more benefit available to help your team to effectively manage that which really matters.

Business Intelligence

Topics: business intelligence, Key Performance Indicators, BI, KPIs, BI alerts, labor KPIs, KPI benchmarks, cash KPIs, census KPIs

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