1 min read

[BLOG] Recognition Series: Part One

By Prime Care Tech Marketing on Tue, Jan 16, 2024 @ 10:59 AM

Technology has certainly advanced in recent years, but it’s still an imperfect system. So what happens when technology fails? Who are the real masked heroes? 

This week, it's all about giving technicians in tier 1 and 2 support their flowers!

In times of IT failure, technicians are the first line of defense. They are trained to quickly identify the root cause of the problem and take appropriate action to restore functionality. They possess a deep understanding of the systems they maintain and can navigate through complex technical issues with ease.

Technicians are an essential part of any organization, responsible for ensuring the smooth operation of various systems and equipment. They play a crucial role in maintaining and repairing IT infrastructure, including hardware, software, and network components. Their expertise and knowledge are vital in troubleshooting issues and resolving them efficiently.

Technicians play a proactive role in preventing IT failures due to their approach to risk management. By conducting regular inspections, performing routine maintenance tasks, and implementing preventive measures to minimize the risk of system failures, technicians are able to identify potential risks and issues that may arise during the course of a project and develop strategies to mitigate them. By identifying and addressing potential issues before they escalate, they help ensure the continuous operation of critical IT infrastructure and help prevent problems from escalating into larger ones that could lead to project failure.

Moreover, technicians are excellent problem solvers. They possess strong analytical skills and the ability to think on their feet. When faced with an IT failure, they can quickly assess the situation, devise a plan of action, and execute it effectively. Their resourcefulness and adaptability are crucial in maintaining business continuity.

In summary, technicians are the unsung heroes of an organization's IT department. Their role in ensuring smooth operations, minimizing downtime, and preventing IT failures cannot be overstated. Recognizing their value is essential for businesses to appreciate the crucial role they play in maintaining the efficiency and effectiveness of IT systems.

We have more coming next week, but we'd love to know who else YOU think deserves the spotlight!  Email us, we want to hear from you!

Topics: Prime Care Technologies senior living predicting outcomes #solutions
2 min read

[BLOG] Time for Your New Years Resolutions!

By Prime Care Tech Marketing on Fri, Jan 05, 2024 @ 11:45 AM

The New Year is all about starting fresh! Many people choose to commit themselves to a New Year's resolution, do you?

It's not always easy to choose where to begin, but we hope that the following suggestions will help you discover the best New Year's resolutions for your own personal growth and self-improvement, and set yourself up for success in the coming year!

Reflecting on the past year

Reflecting on the past year is an important step in selecting New Year's resolutions for personal growth. Take some time to think about what went well and what you could improve upon. Celebrate your accomplishments and learn from your mistakes. This self-reflection will provide valuable insights that can guide your goals for the coming year.

Setting realistic and achievable goals

When setting New Year's resolutions, it's crucial to set realistic and achievable goals. Avoid setting yourself up for disappointment by setting unrealistic expectations. Break your goals down into smaller, actionable steps that you can work on throughout the year. This will help you stay motivated and make steady progress towards your personal growth.

Prioritizing self-care and mental well-being

In the hustle and bustle of everyday life, it's easy to neglect self-care and mental well-being. However, taking care of yourself is essential for personal growth. Make it a priority to engage in activities that promote your physical and mental health. This could include regular exercise, practicing mindfulness or meditation, getting enough sleep, and nurturing your relationships. By prioritizing self-care, you'll be better equipped to tackle your other resolutions.

Embracing new experiences and stepping out of your comfort zone

Personal growth often requires stepping out of your comfort zone and embracing new experiences. Make a commitment to try new things and expand your horizons in the coming year. This could involve taking up a new hobby, traveling to new places, or challenging yourself professionally or academically. By pushing yourself beyond your comfort zone, you'll discover new strengths and capabilities that will contribute to your personal growth. For example, members of our sales and marketing team have vowed to read more books, walk three miles a day, become more involved in the community, volunteer within their local senior care facilities, get outside more, and spend more time in nature! At the end of the day, your resolution doesn't have to be complicated, it just needs to challenge you to step outside your comfort zone.

Tracking progress and staying accountable

To ensure that you're making progress towards your personal growth goals, it's important to track your progress and stay accountable. Set up a system that allows you to monitor your achievements and setbacks. This could be a journal, a habit tracker, or a progress chart. Additionally, find someone who can hold you accountable and provide support along the way. Regularly reviewing your progress and staying accountable will help you stay motivated and committed to your resolutions.

Were we able to get the ball rolling? What are your New Year's resolutions?  Email us and let us know, we want to hear from you!

Topics: Prime Care Technologies senior living predicting outcomes #solutions
4 min read

[BLOG] Back to the Future: The Changing Landscape of Post Acute Care

By Prime Care Tech Marketing on Mon, Jan 01, 2024 @ 08:30 AM

What does the future of post-acute care look like in 15 years and what does it mean for the future of healthcare? 

We may not be able to predict the future, but we can take note of the current trends and perform pattern analysis. Here are our predictions:

The Expansion of Home-Based Care Services

In the next 15 years, we can expect to see a significant expansion of home-based care services in the post-acute care landscape. With advancements in technology and a growing emphasis on personalized care, more and more individuals will have the option to receive care in the comfort of their own homes. Home-based care services could include a wide range of medical and non-medical services, such as nursing care, physical therapy, medication management, and assistance with daily activities. These services will be delivered by a team of trained professionals who will visit patients' homes on a regular basis to provide the necessary care and support. Additionally, advancements in remote monitoring technologies will enable healthcare providers to closely monitor patients' health conditions and intervene in a timely manner if any issues arise. This shift towards home-based care will revolutionize the way post-acute care is delivered, allowing individuals to age in place and receive the care they need in a familiar and comfortable environment, providing patients with a greater sense of independence and dignity and alleviating the strain on healthcare facilities and reduce healthcare costs.

Future Innovations in Technological Solutions

The future of post-acute care will be shaped by innovative technological solutions that aim to improve patient outcomes and enhance the efficiency of care delivery. While the development of wearable devices and sensors that can continuously monitor patients' vital signs and health conditions are already underway, the efficiency and widespread use of these devices will expand, enabling healthcare providers to track patients' progress in real-time, identify potential issues early on, and adjust treatment plans accordingly.

Another area of innovation will be in the use of artificial intelligence and machine learning algorithms to analyze large volumes of patient data and identify patterns and trends. By leveraging these technologies, healthcare providers will be able to make more accurate diagnoses, customize treatment plans based on individual patient needs, and predict potential complications before they occur.

Furthermore, the future will see the integration of virtual reality and augmented reality technologies into post-acute care. These technologies will enable healthcare providers to create immersive and interactive experiences for patients, helping them to manage pain, improve mobility, and engage in therapeutic activities.

Overall, future innovations in technological solutions hold great promise for improving the quality and efficiency of post-acute care.

The Value of Telehealth in 15 years' time

The use of telecommunications technology to deliver healthcare services remotely will play a crucial role in the future of post-acute care. In 15 years' time, telehealth will become even more integrated into the healthcare system, providing patients with convenient access to healthcare services and reducing the need for unnecessary hospital visits. Patients will be able to consult with healthcare providers via video calls, receive remote monitoring and follow-up care, and access educational resources to better manage their health conditions. This will be particularly beneficial for individuals in rural or underserved areas who may have limited access to healthcare facilities. Telehealth will also enable healthcare providers to collaborate and consult with experts from around the world, improving the quality of care and expanding treatment options for patients. Additionally, telehealth will help to streamline healthcare operations, reduce costs, and improve overall patient satisfaction.

In summary, the value of telehealth in 15 years' time will be immense, revolutionizing the way post-acute care is delivered and enhancing healthcare accessibility for all.

Data Analytics

Data analytics will play a crucial role in the future of post-acute care, enabling healthcare providers to make more informed decisions and improve patient outcomes. In 15 years' time, the integration of data analytics into post-acute care will be widespread, allowing healthcare providers to leverage the power of data to identify trends, predict patient outcomes, and optimize treatment plans.

By analyzing large volumes of patient data, healthcare providers will be able to identify patterns and correlations that may not be apparent through traditional means. This will enable them to develop personalized treatment plans that take into account individual patient characteristics, preferences, and risk factors. Additionally, data analytics can help healthcare providers identify areas for improvement in care delivery and implement targeted interventions to enhance patient safety and outcomes.

Moreover, the integration of data analytics will facilitate better coordination and communication among healthcare providers, ensuring that patients receive timely and appropriate care across different care settings. It will also enable healthcare organizations to track and monitor the performance of their post-acute care programs, identify areas of inefficiency, and implement strategies for improvement.

Staff Education and Training

As the landscape of post-acute care evolves, it will be crucial for healthcare organizations to invest in staff education and training to ensure that healthcare professionals are equipped with the skills and knowledge needed to provide high-quality care. In the next 15 years, there will be a greater emphasis on interdisciplinary collaboration and teamwork, as healthcare professionals from different backgrounds work together to deliver comprehensive and coordinated care.

Healthcare organizations will invest in ongoing education and training programs to keep healthcare professionals up to date with the latest advancements in post-acute care. This will include training on new technologies, evidence-based practices, and communication and leadership skills. Additionally, healthcare professionals will be encouraged to pursue advanced certifications and specializations to further enhance their expertise.

Furthermore, there will be a focus on fostering a culture of continuous learning and improvement within healthcare organizations. This will involve creating opportunities for healthcare professionals to engage in research, quality improvement projects, and interdisciplinary learning forums. By investing in staff education and training, healthcare organizations will ensure that their workforce is well-prepared to meet the evolving needs of post-acute care.

In summary, investments in staff education and training will be essential for driving positive change and ensuring the delivery of high-quality post-acute care in the future.

What do you think assisted living/post-acute care will look like 15 years from now? Give us your thoughts! Are there any trends that you've been noticing? What's happening in your communities? Comment below or email us, we want to hear from you!

Topics: Prime Care Technologies senior living predicting outcomes #solutions
4 min read

[BLOG] Our top 5 Christmas Gifts of 2023: Post Acute Care Edition

By Prime Care Tech Marketing on Mon, Dec 18, 2023 @ 08:30 AM

Don't be a Scrooge this holiday season! Set you and your facility up for success in 2024 by investing in some of the following tools: 


Our all-in-one online dashboard like primeVIEW, which allows you to track important data relating to your near real-time census, as well as your labor, financial and clinical systems. When it comes to post-acute care, having QAPI compliant data like this at your fingertips is invaluable to running a smooth and meticulous operation. By offering your staff near real-time access anytime, online they can better understand the how, what, where, and when! This powerful tool enables senior living facilities to efficiently manage and monitor the care of their residents by streamlining communication and coordination among healthcare providers so residents receive timely and appropriate care. By staying on top of your facility operations through digital platforms like primeVIEW, you will not only make residents feel well-tended to, but the increased level of organization will help simplify your day-to-day workflow as well. When used in combination with our managed care MASTER, embedded alerts within the primeVIEW morning meeting dashboard will allow for vital information regarding services rendered. 


managed care MASTER

managed care MASTER is your online case and contract manager. It is a case-to-contract app that ensures you meet the quality care requirements of your payers while capturing every dollar promised in the contract. The software contains integrations to EHR, therapy, contracts and pharmacy costs, as well as calendar functionality, contract alerts, authorization tracking, and pre-admission cost out, to name a few features. Simply put, it includes comprehensive authorization and payment documentation for rendered services, optimizing your revenue and streamlining your case management. With managed care MASTER, say goodbye to outdated reports, paper trails and poor cross-disciplinary coordination! Furthermore, when paired with primeCLAIMS, users have access to further capabilities that ensure that all work provided is on the claim by matching the resident number in source system and DOS/AR.



primeCLAIMS is your revenue cycle management app built for, and supported by, post-acute billers. Designed to automate and simplify the tedious processes associated with ensuring you get reimbursed for the dedicated care hours you provide to your communities, the efficiency our claims app brings will reduce the staff and time needed to make sure you get paid every dollar, every day. The primeCLAIMS dashboard contains payment requests and payer responses, from remittance to denial. With two-way PointClickCare EHR integration, coupled with other senior care customization, the app drives up efficiency and productivity, better serving long-term, post acute communities! In addition, bidirectional data between primeCLAIMS and primeVIEW allows for instant alerts if a claim is stuck in primeCLAIMS, available on home screen, aging, and outstanding accounts.


ARC is your quality assurance and performance improvement platform (QAPI). Its comprehensive monitoring and oversight system provides the maximum legal protection that long-term care facilities need to minimize serious regulatory enforcement actions. As a web-based compliance system, it guides clinical and management staff through the complete audit process for ROP auditing standards for all federal regulations, and facilitates a collaborative review of audit results through real-time, interactive meeting templates in order to quickly correct issues and implement performance improvement plans to prevent systemic issues. ARC provides form-based corrective actions for every compliance issue to document and track all of your QAPI efforts. Say goodbye to costly CMPs and red hand alerts - It's time to move on to more cost-effective solutions with ARC. 




Does your IT team track reported security threats, vulnerabilities, and patches as often as weekly? We do. With primeCLOUD, you’ll have managed IT services at your fingertips. We partner with leading IT vendors to offer security services like ransomware protection, phishing training, multi-factor authorization (MFA), data backup/recovery, and assistance with other special projects such as a new location setup, data migration or integration. With 24/7 help desk services, primeCLOUD is your boots-on-the-ground service when needed, providing you with the strategy, security, cost control, operational efficiency, reliability, and agility to maximize your IT performance and increase your security. Furthermore, the same highly secure IT services we offer clients to support and integrate their most valuable healthcare data are available to all markets as part of our primeCLOUD managed IT services suite. We provide the tech, so you can provide the care. If your organization is considering IT outsourcing, we can help. Take a look at our primeCLOUD service suite or get in touch to discuss.

The new year is a time for new beginnings, and Prime Care Technologies wants to be a part of yours! We are confident that our software can uplift your facility through the leverage of data-driven tools. We strive to maximize the use of IT solutions in senior living facilities to save time so staff can focus where needed, with the residents.   

If there's anything you read above that caught your attention, or if you have any other products on your Holiday wishlist, we’d be happy to connect! Comment below, or email us, we’d love to discuss with you further.


Topics: primeCLAIMS Managed Care MASTER Prime Care Technologies primeVIEW business intelligence dashboard senior living #solutions ARC primeBUILD
3 min read

[BLOG] Choose Your Porridge: Being a Goldilocks in the World of Assisted Living

By Prime Care Tech Marketing on Mon, Dec 04, 2023 @ 09:00 AM

It goes without saying that different individuals have different priorities, and the level of care needed depends on factors such as mobility, cognitive abilities, and overall health. Therefore, it’s important to be aware of the different levels of assisted living services available so that you and your loved ones can make an informed decision about the level of support and care that is required.

So which one should you choose? It’s time to put on your Goldilocks cap and find the level of care for you that's not too hot, not too cold - but juuust right!

Level 1: Independent Living

Independent living is the lowest level of care in assisted living services. This level is suitable for individuals who are still able to perform most daily activities on their own, but may require some assistance or prefer the convenience of having certain services provided:

  • Residents typically have their own private apartments or houses within the assisted living community. 
  • Freedom to come and go as they please and participate in various social activities. 
  • May have access to services such as housekeeping, laundry, and transportation.
  • Meals are often provided in dining areas where residents can socialize and interact with others.

Independent living is “juuust right” for individuals who seek to maintain their independence while still having access to a supportive environment and a sense of community.

Level 2: Assisted Living

Assisted living is the next level of care in assisted living services. This level is suitable for individuals who require some assistance with daily activities and personal care tasks:

  • Residents typically have their own private apartments or rooms within the assisted living community
  • May receive assistance with bathing, dressing, medication management, and other tasks as needed.
  • Often provide 24-hour staff availability to ensure the safety and well-being of residents.
  • Access to various amenities and activities, including dining areas, common areas for socializing, and scheduled transportation for appointments or outings.

Assisted living is “juuust right” for those wanting to find a good balance between independence and support, allowing them to receive the assistance they need while still maintaining a sense of autonomy.

Level 3: Memory Care

Memory care is a specialized level of care in assisted living services designed to cater to individuals with memory impairments, such as Alzheimer's disease or dementia:

  • Designed to provide a safe and structured environment for individuals with memory loss.
  • Residents typically have their own private rooms within a secure area of the assisted living community
  • Designed to provide a safe and structured environment that minimizes confusion and promotes familiarity, with features such as clear signage, color-coded cues, and memory-enhancing activities. 
  • Staff trained to understand the unique needs of residents with memory impairments and provide appropriate care and support.
  • 24/7 Staff support with personal care tasks, medication management, and other needs.
  • Often include specialized activities and therapies to help maintain cognitive function and enhance quality of life.

Memory care is “juuust right” for those needing a supportive and understanding environment for individuals with memory impairments, allowing them to live with dignity and receive the care they need.

Level 4: Skilled Nursing Care

Lastly, skilled nursing care is the highest level of care in assisted living services. This level is suitable for individuals who have complex medical needs and require round-the-clock nursing care, and often provide a separate area or wing of the assisted living community, known as a nursing home or skilled nursing facility:

  • Access to 24-hour nursing staff who can provide medical care, administer medications, and monitor their health conditions. 
  • Skilled nursing care may be necessary for individuals who have chronic illnesses, advanced stages of certain diseases, or have recently undergone surgery or medical procedures. Skilled nursing care facilities have staff trained to provide specialized care and support for these individuals.
  • Rehabilitation services, such as physical therapy, occupational therapy, and speech therapy. 

Skilled nursing care is “juuust right” for those in need of comprehensive medical care and support with complex needs, ensuring safety, comfort, and well-being.

We hope that the information here provided here serves to clarify the differences between each level. Making a fully informed decision regarding the level of care required can be the difference between a less-than-satisfying experience and a fulfilling one. Senior living services should add to quality of life, not detract, and therefore it is the consumer’s responsibility to make sure that they are using all the resources available to them in order to make an educated decision. If each aspect is not carefully reviewed before committing, it is easy to overlook some of the differences - and you may just burn yourself!

Topics: Prime Care Technologies senior living employee retention strategies RN staffing #solutions


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