Each week our security team tracks threats, vulnerabilities, and patches announced by leading IT experts and vendors to ensure we prioritize, address, and communicate them to our managed IT services clients.

Below you'll find our monthly recap of all events. To check previous reports, see 2022 Security Threats.

If you're not a client, make sure your team knows about these security events, as well as future ones. Just click below to sign up. 

High Impact

Medium Impact

Low Impact

No Impact to Our Clients/FYI

As part of our primeCLOUD services suite, we partner with leading IT vendors to offer security services like ransomware protection, phishing training, multi-factor authorization (MFA), data backup/recovery, and more.

If you're not confident your organization is on top of security threats, vulnerabilities, and patches, it may be time to conduct a cyber security audit.

Or better, get in touch and let us walk you through critical items for your security checklist.

DULUTH, GEORGIA (PRWEB) APRIL 28, 2022 – The primeCLAIMS application, offered by Prime Care Technologies, is now integrated with PointClickCare’s electronic health record (EHR) system, empowering post-acute care organizations with the automation to efficiently get paid for every dollar, every day. PointClickCare is the leading cloud-based healthcare technology platform, enabling meaningful collaboration and access to real-time insights at any stage of a patient's healthcare journey.

Says Jonathan Duvall, Senior Director, Product Management, Prime Care Technologies, "This integration allows claim files and data updates to pass seamlessly between the two systems to simplify workflows and maintain the system of record in PointClickCare.” He continues, "We are very excited to offer the primeCLAIMS solution in the PointClickCare Marketplace, but more so, to bring time-saving value to our mutual customers in the post-acute care market."

Additional information regarding this integration is available in the PointClickCare Marketplace – an online platform for customers to easily evaluate authorized third-party technology partners. Partners listed on the PointClickCare Marketplace offer integrated apps and/or services designed to be quickly deployed and work seamlessly with providers' existing workflows.

“The PointClickCare Marketplace offers the widest range of integrated solutions available to the market,” says Chris Beekman, Marketplace Director, PointClickCare. “Our partnership with primeCLAIMS is further testament to our continually growing partner network and ecosystem, and the wealth of possibilities it provides our customers to extend their technology capabilities.”

PrimeCLAIMS is a product of ProClaim Partners, LLC and an affiliate of Prime Care Technologies, Inc.

About Prime Care Technologies
For nearly two decades, innovative senior care operators have relied on Prime Care Technologies for the integrated data and technologies they need to make real-time, performance-impacting decisions, within facilities and across communities. An Atlanta-based company, more than 7,500 facilities leverage our technologies. The interoperability we drive across 70+ apps and 3,500+ payers within the senior care market makes Prime Care Technologies the industry-leading data warehouse. The same highly secure IT services we offer clients to support and integrate their most valuable healthcare data are available to all markets as part of our primeCLOUD managed IT services suite. Visit primecaretech.com for more.

About PointClickCare®
PointClickCare is the leading healthcare technology platform enabling meaningful collaboration and access to real‐time insights at any stage of a patient's healthcare journey. PointClickCare's single platform spans the care continuum, fostering proactive, holistic decision‐making and improved outcomes for all. Over 22,000 long‐term, acute and post‐acute care providers, and over 1,600 hospitals use PointClickCare today. For more information on PointClickCare, please visit pointclickcare.com.

DULUTH, GA. (PRWEB) APRIL 26, 2022 – PrimeFORCE announced today the rebranding of its benefits administration platform, EasyBenefits™, to primeBENEFITS. Also a consultant on building cost-efficient employee insurance packages, the company’s newly branded primeBROKERAGE will utilize technology to increase enrollment and the stability of coverage for insurance partners.

PrimeFORCE is also expanding its consulting division through primeSERVICES, offering an expansive list of white-glove services designed to optimize workforce/payroll software from leaders like UKG. Many primeSERVICES clients were acquired through the well-received primeARCHIVE solution, which provides secure storage and access to historical workforce data.

During his recent tenure at Prime Care Technologies as Chief Revenue Officer, Spencer Thomas was integral to the development of primeARCHIVE, which earned the company UKG’s Innovator of the Year Award in 2021. As General Manager at primeFORCE, he will be influencing partner strategy and developing solutions that pair well with our strategic partners. Recently Spencer was invited to join the 2022 UKG Global Alliances Advisory Board (GAAB).

Said Thomas, “I’m excited to grow the primeFORCE brand and reach as we deliver new solutions to new markets.” He continued, “Our collaborative partnership with UKG is constantly opening new doors for our consulting division. We look forward to simplifying benefit administration and workforce management for companies who prefer to manage people, not processes.”

Thomas will shift his responsibilities at Prime Care Technologies to Sales and Marketing Vice President Jae Sparks. The two will continue a close alliance to offer primeFORCE solutions to mutual customers.

Said Sparks, “Prime Care Technologies congratulates Spencer on his new role and looks forward to the opportunity it brings for both companies.” He continued, “The ongoing alliance supports our goal of delivering managed IT services to new markets as well.”

PrimeFORCE is an affiliate of Prime Care Technologies.

About primeFORCE
Founded in 2000 as EasyHRWeb, primeFORCE continues to deliver a best-of-breed employee benefits platform to multiple industries, as well as expert consulting and leading technologies to optimize workforce software while maintaining compliance with legacy systems. Providing personalized peace of mind to customers in more than 40 states, its efficiency-driven workforce solutions put hours back in the day, enabling employers to focus on their best investment, their employees. Visit primeFORCEtech.com.

DULUTH, GEORGIA (PRWEB) APRIL 14, 2022 – Today, Prime Care Technologies, a leading data warehouse, application provider, and IT services company in senior care, announced its partnership with Connected Living, the leading provider of enterprise content management, communication, and engagement technology for senior living communities. This relationship helps Connected Living meet increasing demand to deploy its resident engagement solutions while providing its current senior living clients with an easy-to-access helpdesk, powered by Prime Care Technologies.

Connected Living’s technology ecosystem includes a centralized content management system that allows for seamless broadcasting of community content directly to mobile apps, premium digital signage, calendars/newsletters, in-room TV, and a proprietary Alexa skill for voice technology. Prime Care Technologies will provide IT services to Connected Living’s senior living clients, including connectivity and helpdesk services.

Said Connected Living COO Gineane Haberlin, “In today's fast-paced world, support for technology products and services is essential to drive positive outcomes. Our combined service delivery with Prime Care Technologies allows us to continue to provide unique digital experiences that are backed up by unparalleled support.” She continued, “We are pleased to add Prime Care Technologies’ expertise and helpdesk support to the equation and have their help supporting the many senior living communities we serve.”

For nearly two decades, Prime Care Technologies has equipped senior care organizations, as well as businesses outside of this industry with end-to-end IT services. With more than 200 vendor partnerships, being able to bridge gaps between vendors and senior care continues to meet the demand for efficiency-driving technology.

Said Carl Mickiewicz, Prime Care Technologies CEO, “We are excited to support Connected Living in their mission to strengthen personal connections in senior communities.” He continued, “Prime Care Technologies is providing Connected Living with a reliable, scalable deployment and support model, allowing them to focus on developing great software and end-user content. We look forward to helping the communities they serve enhance technology and increase communication in meaningful ways.”

About Prime Care Technologies
For nearly two decades, innovative senior care operators have relied on Prime Care Technologies for the integrated data and technologies they need to make real-time, performance-impacting decisions, within facilities and across communities. An Atlanta-based company, more than 7,500 facilities leverage our technologies. The interoperability we drive across 70+ apps and 3,500+ payers within the senior care market makes Prime Care Technologies the industry-leading data warehouse. The same highly secure IT services we offer clients to support and integrate their most valuable healthcare data are available to all markets as part of our primeCLOUD managed IT services suite.

About Connected Living
Founded in 2007, Connected Living delivers a comprehensive product ecosystem designed specifically for the senior living and healthcare industries. Through a single centralized content management system (eCMS), the Connected Living platform allows communities to simplify staff workflow and enhance resident engagement. Connected Living’s innovative suite of technology solutions allows for swift communications to everyone in the senior living operation. Connected Living operates in more than 700 communities across the country.

Last week our team connected with leaders from aging services communities at HealthTAC East. The two-day idea exchange, which included thought-provoking speakers and provider-vendor meetings, produced discussion around these key themes:

• Innovation and technology 
• Staff shortages and retention
• Resident wellness and engagement for growth, satisfaction, and occupancy
• Marketing strategies to attract more residents

If you missed it, catch up with us for recommended strategies and how our technologies can help. 

Innovation and technology

As a leading data warehouse, application provider, and IT services company in senior care, we are here to support you in the efficiencies to be gained with technology. Relying on nearly two decades of experience and feedback from innovative senior care operators who rely on us, we have the solutions and partnerships to provide you with end-to-end technology.

Staff shortages and retention

When staff is short, you need instant access to your current staffing and census data to manage the financial impact, as well as how it might impact your Five Star rating. Our primeVIEW KPI analytics dashboard serves up the data you care about, simplified.

Resident wellness and engagement

According to the IN2L annual report, "86% of senior living leaders using engagement technology said that it was either “very” or “extremely” important, a 10% increase year over year. And 65% of respondents said that engagement technology delivers a clear return on investment."

We agree, which is why we are bridging gaps in bandwidth and helpdesk availability for communities that wisely invest in engagement solutions. Ask us about our primeCLOUD IT services suite. Why? Because IT just works!

Attracting more residents

Once again, our primeVIEW analytics app is the hero you need. With real-time visibility into comings/goings – as well as the 'whys,' you can think strategically about when and how best to fill vacancies. We also have CRM integration on our radar, with Enquire Solutions slated as our first partner to come on board. 

The Short of It

We attend the industry's top events to track the trends and topics most important to operating an aging services organization. What we learn is incorporated into the continuous enhancements we make to the applications and technologies. We heard the demands loud and clear at HealthTAC East and we confirmed our solutions are on target to serve your needs.