East Sales Director, Joe Brown, sat on the "Problem Solving Innovations, Enhancing the Senior Living Industry" panel at HealthTAC West 2022. Central Sales Director, Scott Kozimor, also attended, as senior living operators talked candidly about the industry's current state.

Here's some advice from senior living operators on the topic of operational innovation:

• Continuously monitor your empirical data to support needed change.
• Consider 'firing yourself' and hiring a tech leader or partner.
• Innovate in a moving-forward, clearly defined way – no more 'throwing spaghetti on the wall to see what sticks.'
• Champion and participate in whatever innovation you choose to assure success.

Also discussed was how to make new operational innovation successful:

• Build upon a strong technology foundation (i.e., best fiber, network, etc.)
• Make sure it fits within your culture; engage key players to weigh in (i.e., Can we bring it together? Can we sustain it?)
• Train your teams and staff well; measure profitability. 
• Don't get passed by in the market because you overthink it.

A key concern brought up as an obstacle to innovation success was staff burnout. But senior living leaders responded positively, suggesting ways to re-energize and realign staffing:

• Don't be afraid to try new ideas.
• Consider replacing agency roles with inside staff.
• Monitor and stabilize staffing trends (days, hours, etc.) to keep staff coming back.
• Deploy applicant tracking technology.
• Preserve internal knowledgebase – allow staff to go part-time or project-based.
• Engage and involve Millennial staff.

As always, our participation in this networking event gave us perspective on how we can help this industry innovate for success. Did you know we offered: 

• primeCLOUD – secure hosting, plus a line into best-of-breed technologies at partner-negotiated pricing.
• primeVIEW – dashboard app for easily tracking staffing trends, plus other key operational trends (e.g., census, admissions/discharges, billing/receiving, etc).

Get in touch if we can become a partner in your path to operational innovation.

Prime Care Technologies announced today the addition of Michelle Burdette as Vice President of Operations. Michelle now oversees operations for the primeCLAIMS post-acute claims revenue management application and the primeVIEW analytics dashboard for skilled nursing/senior living facilities (SNFs/SLFs). She is responsible for driving adoption, utilization, and retention across the two product lines.

With more than 25 years of experience serving the healthcare/skilled nursing industry as a financial leader, Burdette has overseen multiple software implementations across billing, accounting, and operations groups. Most recently, she was the Chief Financial Officer at Prema Financial Solutions, a back-office consultant to SNF and other healthcare organizations.

Said Prime Care Technologies Chief Operating Officer, Carl Mickiewicz, “Michelle's knowledge of both the operational and financial needs of senior living organizations positions her to meet our ongoing goal of providing senior care operators with decision-driven data applications.”

Added President and CEO, Jim Hoey, “We are pleased to add a highly experienced and qualified team member like Michelle to our operations team. We look forward to her ideas for growing the software and delivering operational efficiency to more senior care clients.”

About Prime Care Technologies

For nearly two decades, Prime Care Technologies has provided senior care operators with integrated business intelligence and software solutions, driving proactive decision-making and the highest quality care. Based in Atlanta with 175 employees and 200+ healthcare/IT partnerships, its technology-driven solutions have been leveraged in 10,000+ facilities. With deep multi-vendor interoperability expertise, including the integration of 70+ healthcare applications and 3,500+ EDI payers, Prime Care Technologies offers the leading data warehouse in post-acute care. Learn more at http://www.primecaretech.com.

In our recent webinar, executive panelists from Health Dimensions Group (HDG), SageLife, and Titan Healthcare Solutions joined our tech expert, Jonathan Duvall to discuss what senior care providers should take forward from this time of forced management innovation. We've simplified these takeaways into an infographic for your quick read.

A key theme heard repeatedly was for operators to have real-time access to data to track and trend what's going on in each of these key areas. As our clients at HDG have learned, technology can help. We would love to show you exactly how our primeVIEW dashboard can be there for you – today, or in times of crisis.