East Sales Director, Joe Brown, sat on the "Problem Solving Innovations, Enhancing the Senior Living Industry" panel at HealthTAC West 2022. Central Sales Director, Scott Kozimor, also attended, as senior living operators talked candidly about the industry's current state.

Here's some advice from senior living operators on the topic of operational innovation:

• Continuously monitor your empirical data to support needed change.
• Consider 'firing yourself' and hiring a tech leader or partner.
• Innovate in a moving-forward, clearly defined way – no more 'throwing spaghetti on the wall to see what sticks.'
• Champion and participate in whatever innovation you choose to assure success.

Also discussed was how to make new operational innovation successful:

• Build upon a strong technology foundation (i.e., best fiber, network, etc.)
• Make sure it fits within your culture; engage key players to weigh in (i.e., Can we bring it together? Can we sustain it?)
• Train your teams and staff well; measure profitability. 
• Don't get passed by in the market because you overthink it.

A key concern brought up as an obstacle to innovation success was staff burnout. But senior living leaders responded positively, suggesting ways to re-energize and realign staffing:

• Don't be afraid to try new ideas.
• Consider replacing agency roles with inside staff.
• Monitor and stabilize staffing trends (days, hours, etc.) to keep staff coming back.
• Deploy applicant tracking technology.
• Preserve internal knowledgebase – allow staff to go part-time or project-based.
• Engage and involve Millennial staff.

As always, our participation in this networking event gave us perspective on how we can help this industry innovate for success. Did you know we offered: 

• primeCLOUD – secure hosting, plus a line into best-of-breed technologies at partner-negotiated pricing.
• primeVIEW – dashboard app for easily tracking staffing trends, plus other key operational trends (e.g., census, admissions/discharges, billing/receiving, etc).

Get in touch if we can become a partner in your path to operational innovation.

Join executive advisors from Health Dimensions Group (HDG) for an exciting Fall webinar series to help senior care/living operators with a 2022 strategy.

Our first session, Resizing operations based on your data is on October 21 at 2PM ET and will include HDG's CEO Erin Shvetzoff Hennessey and consulting EVP Darrin Hull. They'll discuss the importance of evaluating operational areas and strategies for realigning to impact your financial success and improve quality.

Additional sessions include:

• November 18: Interim staffing when the well runs dry
• December 2: The value of data beyond acquisition
• Jan TBD: Looking back at top trends in 2021

After each session, we'll offer a brief demo of how technology can help. So, save your seat(s) and invite some colleagues!

We’re heading to 2019 MatrixCare Directions with our advanced solutions for long-term care and senior living providers. Our suite of applications have already helped hundreds of senior care customers solve operational pain points such as managed care contract reimbursement, procurement, workforce retention and more. Our apps can even help you prepare for PDPM and value-based care. Let's catch up at the event!

As a leading tech innovator in long-term care, Prime Care Technologies has optimized its cloud platform and developed a suite of applications to help providers run lean, maximize reimbursements and meet CMS obligations with minimal effort.

Connect with us at booth 236 to hear how we can put our technologies to work for you!