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Six Resolutions Every AR Manager Should Make

By Rand Johnson on Thu, Jan 07, 2016 @ 07:23 PM

Ah, yes, it’s that time of year – time to make those New Year’s resolutions. Exercise, diet, vacations, revisit the old “bucket list”, maybe even finances. Finances? Now a financially-focused resolution or two should resonate with any AR Manager. Maybe we can help you kick off 2016 right with some helpful resolution hints. They may not be earth-shaking taken independently, but together, they can certainly have a positive impact for you and your team.


Topics: DSO, AR managers, ICD-10, days sales outstanding, triple check, private pay, Medicaid, census, billing software, ICD-10 training, pre-admissions screenings, Medicare, private insurance

Improve Cash Flow Visibility with Business Intelligence

By Rand Johnson on Tue, Nov 10, 2015 @ 11:30 PM

“I believe people are like boats.” With that I’ve started many a seminar and webcast. After a brief pause, I relieve the tension by saying, “They toot the loudest when they’re in a fog.” Ambiguity, tardy information, and just plain situational ignorance can keep many a decision-maker in a fog. However, because of the critical need to know how much and when cash will be flowing into and out of the bank, CFOs need crystal clear visibility. And business Intelligence dispels the haze and sharpens the perception of what is happening. From cash collections and revenue projections to labor and non-labor spend management, operations and finance executives alike can know almost up to the minute how much cash is flowing in and how much is flowing out.


Topics: DSO, business intelligence, Key Performance Indicators, cash flow, BI, ar, days sales outstanding, KPIs, CFO, LTPAC providers

Avoiding Unintentional Fraud

By Rand Johnson on Fri, Mar 16, 2012 @ 03:49 PM

Ignorance is no excuse. Over the last few months, like me, I’m sure you’ve seen headlines and read articles about the federal crackdown on Medicare and Medicaid fraud. Millions of dollars have been identified as fraudulently paid for services either not rendered or with limited justification. I acknowledge that there are unscrupulous practitioners and providers out there who should be identified, indicted, convicted, and sentenced to the fullest extent the law allows. However, while I don’t have the numbers, I wonder to what extend “fraud” was committed by those who unwittingly engage in poor billing practices, such as miscoding and/or absence of support documentation for procedures provided. The old adage, that if you didn’t document it, it didn’t happen, may put providers and practitioners at risk of investigation and indictment with all the attendant negative results, such as loss of reputation, decline in confidence, and possibly business failure.


Topics: DSO, automated claims management, workflow, Medicare fraud, Medicaid fraud, automated revenue cycle management system, cash flow, avoidable payment delays, increased revenue stream, reduced DSO

Long Term Care and IT

By Rand Johnson on Mon, Mar 05, 2012 @ 04:54 PM

A Major Health Care IT Paradigm Shift

“Best Practices” in the old days – paper pushing.
Historically, health care in general and long term care specifically, has been intensively paper based - forms, spindles, chart tables, racks, and binders. Documentation was (and still is) the name of the game and pushing paper was the only way. Even regulatory enforcement surveys were based on paper compliance with bedside visits to verify the documentation. Paper-based documentation consumed a lot of trees and filled a lot of storage files and storage units.


Topics: dashboards, long term care, IT, continuum of care, best practices, DSO

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