SHOOT FOR THE STARS!

Tips for improving your LTC facility's 5-star CMS rating.

CMS' care quality ratings for long-term care (LTC) communities are more important than you might think. Securing a high CMS rating isn't just about looking good; it's a major factor for families choosing a home for their loved ones, hospitals deciding where to send their referrals, and health insurance payers looking for dependable caregivers.

A high rating shows a strong commitment to excellent care, efficient operations, and a great quality of life, directly boosting a facility's reputation, how many residents they have, and their financial health.

What can you do to ensure your LTC earns the highest rating possible?

1. Improve Facility Operations: Use data to find and fix deficiencies such as low census or long billing cycles, directly enhancing your rating.
2. Smart Staffing: Ensure you have the correct number and type of staff, especially RNs, and work to retain them. This leads to better resident results.
3. Happy Residents: Focus on putting residents first and creating a positive, supportive environment. Their happiness matters.
4. Survey Readiness: Prepare for surveys by conducting practice checks and promptly addressing any issues identified. This keeps citations low and boosts your health rating.
5. Build a Quality Culture: Encourage all staff members to seek opportunities to enhance care and operations continually.

A high 5-star rating isn't just an award. It shows your team’s deep commitment to top-notch care and a supportive environment. This high rating helps families feel confident, attracts great staff, and secures your community's success, making it a leader in senior care.