Summary of Prime Care Technology’s Disaster Recovery Procedure

Data is the life blood of most organizations. Losing it can cripple a business completely, making recovery difficult. You need to know that a hosting or co-location provider has the processes and procedures in place to quickly recover your data.

Prime Care Technologies uses e^deltacom's 376,000 square foot data center as our back-up and disaster recovery site for our clients. We are connected via a redundant Metro Ethernet ring that is easily scalable from 10 MBPS to the bandwidth requirements we need in order to provide the critical backup and disaster recovery service our clients demand and deserve.

• Outage / Disaster Recovery: Prime Care Technologies (PCT) has an automated network monitoring system, called Big Brother, to monitor our servers and data communications networks. This system automatically notifies the on-call technical support engineer upon detection of a server or network outage. Upon receipt of such notification, the engineer will either remotely access the data center to investigate and attempt to recover the system, or physically go to our data center to troubleshoot and rectify the problem.
   
• Major disasters can happen as well, and a number of events could occur that might disable PCT’s data center. These include, but are not limited to fire, civil unrest, major natural disasters, and so on. In the event of such an occurrence, where our data center is incapacitated, the following procedures will go immediately into effect:
   
  • All technical and management personnel carry cell phones and 2-way pagers for emergency communication purposes. We also maintain and carry updated customer contact lists along with our disaster recovery plans in our vehicles. These are in effect regardless of whether there is a crisis or not.
     
  • The on-call technical support engineer during a disaster notifies management of the situation along with obtaining the latest backup tapes from our on-site fire safe (assuming access is available) or from our off-site data storage vault. The engineer transports these data tapes to our alternate data center located in Suwanee, Georgia for recovery. All telecommunications services are re-pointed to this backup facility.
     
  • Our customer’s would be contacted according to their escalation procedure to ascertain the priority for site connectivity and application availability. Once this has been determined the facilities would be scheduled for reconnection to our alternate data center’s servers.
     
  • We will work around the clock to re-establish service and would expect the first application availability to be within 2 to 6 days depending on the nature of the disaster. Full connectivity will depend on local and long distance telecommunications companies as well as power utilities individual responses to the catastrophic event
  
  A post-mortem will be held to determine what went right and what went wrong. Reports may be written in order to document and learn from mistakes that may have been made. The disaster recovery plan will be revised as necessary.